Tips

Accurately and completely filling out the order form is the best way to ensure prompt and accurate orders!

Due to space limitations on some coffee cups and steins, we reserve the right to use our artistic license and experience to create an aesthetically pleasing ceramic piece. 

The front of the mug is considered facing away from the drinker when the handle is held in the right hand, and the back design faces the drinker when the handle is held in the right hand. 

Pricing Breakdown

Screenprinting :  Customers with screen printed logo. Digitally Printed Decals :   Customers with digitally printed logo.

Shipping & Turn-Around Times

For domestic shipments, we use FedEx Ground which takes between 2-7 days.  For orders being shipped to an FPO/APO address, add 2-3 weeks to domestic shipping times.   FPO/APO shipments are shipped with USPS Priority Mail.

Standard turn-around time for orders placed using an existing logo is 10-15 business days.

We offer a rush service that guarantees shipment within 5 business days of payment.  The cost is 20% of the order subtotal (there is a $15 Minimum). Not availabe for orders requiring new logo setups.

Orders requiring new artwork take between 4-6 weeks after payment to be shipped.

*Sometimes delays can arise if mugs have to be restocked or if decals have to be reprinted.

Damaged or Incorrect Goods

We do our best to ensure that our products will arrive to you undamaged, but sometimes damage does occur.  In the event that our products are damaged during shipment to you, we will replace and ship damaged pieces at no charge if we are contacted within 10 business days of package delivery. 

If the products you get do not exactly match the order form we receive from you, we will redo the incorrect pieces and ship them at no charge.  However, if the errors are on the order form we receive, you are liable for them.